Support

We’re here to help. Find answers, contact
our team, and get the support you need.

Get help

Choose the option that works best for you.

Frequently asked questionsBrowse common questions and find quick answers.Contact supportSend us a message and we’ll get back to you as soon as possible.Report an issueLet us know about a problem so we can investigate and fix it.

General enquiries

For general questions about our apps, features, or business enquiries, please reach out using the contact details below.

Email: support@aerel.co.uk
Response time: We aim to respond within 1–2 business days.

What to include

To help us respond to you faster, please include as much detail as possible in your message.

Your name and email address
The app you’re using
A clear description of your question or issue
Any relevant screenshots or error messages

Frequently asked questions

Quick answers to common support questions.

How quickly will Aerel reply?+

We aim to respond within one to two business days. Complex technical or account issues can take a little longer to investigate.

Where can I find support for Formwise?+

Use the contact support option above and tell us you’re using Formwise. Include the device and app version if your question is technical.

How do I delete my Formwise account?+

Open the Formwise account-deletion page, sign in to verify ownership, review what will be removed, and confirm permanent deletion. Open account deletion

Does deleting my account cancel my subscription?+

No. Apple App Store and Google Play subscriptions must be cancelled separately through the store used to purchase the subscription.